All Systems Operational

About This Site

Our mission at ListenFirst, is to make our clients smarter by providing unparalleled pictures of their brand, their competitor’s brands, and overall market performance on Social Media. Providing reliable, secure, and performant services is paramount to achieving this mission. We value integrity and believe trust is built with transparency. This page is ListenFirst’s home for real-time and historical data on system performance. If there are any interruptions in service, or important third-party dependencies of the platform (e.g. Social Media APIs), a note will be posted here. You may also click the “Subscribe to Updates” button above to receive real time updates.

DISCLAIMER: component uptime is not indicative of overall system availability and does not reflect platform service levels.

Uptime over the past 90 days. View historical uptime.
Application ? Operational
90 days ago
98.68 % uptime
Today
Platform API ? Operational
90 days ago
98.68 % uptime
Today
Data Exports ? Operational
90 days ago
99.02 % uptime
Today
Data Systems & Analytics ? Operational
90 days ago
99.02 % uptime
Today
Authentication System ? Operational
90 days ago
99.02 % uptime
Today
Audience Operational
90 days ago
99.02 % uptime
Today
Listening Service ? Operational
90 days ago
99.02 % uptime
Today
Help and Training Systems ? Operational
90 days ago
99.02 % uptime
Today
Social Channels Operational
90 days ago
100.0 % uptime
Today
Facebook ? Operational
90 days ago
100.0 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
Instagram ? Operational
90 days ago
100.0 % uptime
Today
YouTube ? Operational
90 days ago
100.0 % uptime
Today
TikTok ? Operational
90 days ago
100.0 % uptime
Today
Other Data Feeds ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 31, 2025

No incidents reported today.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Filter Toolbar Unavailable
Resolved - This incident has been resolved.
Oct 24, 15:53 EDT
Investigating - We are currently investigating an issue impacting the Filter Toolbar.

As a result, the toolbar is not loading and is temporarily unavailable for use. We apologize for the disruption and appreciate your patience while we work to identify and implement a fix.
Oct 24, 15:42 EDT
Oct 23, 2025
Partial Data
Resolved - This incident has been resolved.
Oct 23, 14:10 EDT
Update - A fix is expected to be live ~10 am PT.
Oct 23, 09:36 EDT
Monitoring - A fix is expected to be live ~9 am PT.
Oct 23, 09:33 EDT
Investigating - We've identified an issue causing post values to display as '-'. We are investigating the issue and will update as soon as we can.
Oct 22, 12:06 EDT
Oct 22, 2025
Oct 21, 2025
Data for 10/20/2025 is delayed
Resolved - This incident has been resolved.
Oct 21, 10:48 EDT
Investigating - Due to the issues presented yesterday, data for 10/20 is delayed. Data processing is proceeding as normal. However, data availability for yesterday is delayed until ~12 ET.
Oct 21, 08:52 EDT
AWS Outage
Resolved - AWS service has been restored.
Oct 21, 06:38 EDT
Investigating - Due to a widespread AWS outage, platform data within ListenFirst will be delayed. Our team is closely monitoring the situation and working to restore full functionality as soon as possible.
Oct 20, 09:38 EDT
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

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